Returns & Refunds | D.E.N. Skincare

Return Policy

At D.E.N., we are committed to delivering products of the highest quality and safety standards. This policy explains how returns work and does not affect your statutory rights as a consumer.

Changed your mind? 14-day right to cancel

If you are a UK customer buying online, you have the right to cancel your order within 14 days of the day you receive it, without giving a reason.

To cancel, email us at drengelskincare@gmail.com with your order number. You then have a further 14 days to send the items back to us.

For hygiene and safety reasons, this applies to products that are unopened, unused and in their original sealed condition. Skincare that has been opened or had its seal broken cannot be returned for a change of mind.

Unless the item is faulty, the cost of returning it is yours to pay. We recommend a tracked service, as items are your responsibility until they reach us.

Once we receive the returned items, we will refund the price of the products and the standard delivery cost you originally paid (not any extra paid for Express) within 14 days, to your original payment method.

Damaged, faulty or incorrect items

If you receive a damaged, faulty or incorrect product, please contact us as soon as possible, ideally within 48 hours of delivery, so we can put it right quickly. Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the outer packaging (if applicable)

We will offer a replacement or a full refund, whichever you prefer, and cover any reasonable return postage. Your rights under the Consumer Rights Act 2015 for faulty goods apply in full.